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Elekqua Co., Ltd. Privacy Policy


Elekqua Co., Ltd. (hereinafter referred to as the 'Company') values the personal information of customers and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection. Through the personal information handling policy, the company informs you of the purpose and method of using the personal information provided by customers and what measures are being taken to protect personal information.

If the company revises the privacy policy, it will be notified through the website notice (or individual notice).

[Items of personal information collected]

The company collects the following personal information for membership registration, consultation, service application, etc.


<Collected items>

Required: Login information such as user's e-mail, name, mobile phone number, service use record, access log, cookie, access IP information, device information, device operation (status) information

Optional: Information necessary for app service use and analysis, such as customer nickname (nickname), profile picture, fish tank information (collection time, collection location, fish tank size, temperature), number of family members, installation area information, etc.


※You may refuse to consent to the collection and use of essential items, but this is information that must be provided essential to service provision, so if you refuse to consent, you may not be able to use some services.


<Personal information collection method>

Web and mobile applications (member registration, consultation bulletin board, event application, etc.), written form, membership registration through phone/fax, event application, provision from affiliates, generated information collection tool, collection through company products, e-mail, SNS, etc. .

[Purpose of collection and use of personal information]

The company uses the collected personal information for the following purposes.

- Implementation of contracts related to service provision, provision of contents according to service provision, purchase and payment, delivery of goods or delivery to billing address, identification of financial transactions and financial services, fee collection, etc.

- Member management

Confirmation of identity, personal identification, age verification, and confirmation of consent of the legal representative when collecting personal information of children under the age of 14 according to membership service use. Delivery of notices, use for marketing and advertising, prevention of fraudulent use by bad members, confirmation of intent to sign up, handling of complaints and complaints, delivery of notices, etc.

- Utilization for marketing and advertising, development and specialization of new services (products), delivery of advertising information such as events, provision of services and advertisements according to demographic characteristics, identification of access frequency or statistics on service use by members

[Retention and use period of personal information]

In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, if it is necessary to preserve it in accordance with the provisions of the relevant laws and regulations, the company will keep the member information for a certain period set forth in the relevant laws and regulations as follows.

- Preservation items: usage information of the installed fish tank (collection location, collection time, fish tank temperature by period, fish tank size, breeding organisms, etc.), device information and device operation log

- Reason for retention: Improvement of service quality (no data to identify individuals)

- Retention period: 1 year or more

- Record on display/advertisement: 6 months (Act on Consumer Protection in Electronic Commerce, etc.)

- Records on contract or subscription withdrawal: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

- Records on payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

- Records on consumer complaints or dispute handling: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

- Records on collection/processing and use of credit information: 3 years (Credit Information Use and Protection Act)

[Personal information destruction procedure and method]

In principle, the company destroys the information without delay after the purpose of collecting and using personal information is achieved. The destruction procedure and method are as follows.


In principle, it is discarded after the purpose of collecting personal information is achieved. However, if it is necessary to retain personal information for the purpose of confirming the relationship between rights and obligations and for research purposes and service advancement in accordance with the provisions of related laws such as the Commercial Act, it will be converted into encrypted data excluding customer identification information and retained for a certain period of time. can.


<Destruction procedure>

The information entered by the member for membership registration, etc. is transferred to a separate DB after the purpose is achieved (separate filing cabinet in the case of paper) and is subject to information protection according to internal policies and other related laws (refer to retention and use period). It is destroyed after being stored for a period of time. Personal information transferred to a separate DB is not used for any purpose other than retention unless otherwise required by law.

<Destruction method>

Personal information stored in the form of electronic files is deleted using a technical method that cannot reproduce the record. Personal information printed on paper is shredded with a shredder or destroyed by incineration.

[Provide personal information]

In principle, the company does not provide the user's personal information to the outside world. However, the following cases are exceptions.

-If the member has agreed in advance

-In accordance with the provisions of the law or in accordance with the procedures and methods set forth in the law for the purpose of investigation, if there is a request from the investigative agency

[Consignment of collected personal information]

The company does not entrust customer information to external companies without customer consent. If such a need arises in the future, we will notify the customer of the entrusted person and the contents of the entrusted business, and obtain prior consent if necessary.

- Currently, the company provides personal information to third parties as follows.

<Currently, we do not plan to provide your personal information to third parties.>

[Matters regarding the installation, operation and refusal of automatic personal information collection devices]

The company operates 'cookies' that store and find your information from time to time. A cookie is a very small text file sent to your device by the server used to run the ElecQUA website and applications and stored on your computer or mobile phone. The company uses cookies for the following purposes.

<Purpose of use of cookies, etc.>

Provide target marketing and personalized services by analyzing the access frequency and visit time of members and non-members, identifying users' tastes and areas of interest, tracking traces, and identifying the degree of participation in various events and the number of visits

- You have the option to install cookies. Therefore, you can allow all cookies by setting options in your web browser, go through confirmation whenever a cookie is saved, or refuse to save all cookies.

<How to reject cookie settings>

As a method of rejecting cookie settings, you can allow all cookies by selecting the option of the web browser you are using, go through confirmation every time a cookie is saved, or refuse to save all cookies. However, if you refuse to install cookies, there may be difficulties in providing services.


Users and legal representatives may view or modify their registered personal information or the personal information of children under the age of 14 at any time, and if they do not agree to the collection and processing of personal information by the company, they may refuse to agree or request termination of membership. . However, in such cases, some or all of the services may be difficult to use. To view or modify the personal information of users or children under the age of 14, click 'Modify member information', and to cancel subscription (withdrawal of consent), click "Withdraw membership" to go through the identification process and directly view, correct or withdraw it's possible. Or, if you contact the person in charge of personal information management in writing, by phone or e-mail, we will take action without delay.


If a user requests correction of an error in personal information, the personal information will not be used or provided until the correction is completed. In addition, if wrong personal information has already been provided to a third party, the result of the correction will be notified to the third party without delay so that the correction can be made. The company handles personal information that has been terminated or deleted at the request of the user or legal representative according to the retention and use period of the personal information specified above, and prevents it from being viewed or used for any other purpose.

[Civil complaint service regarding personal information]

The company will do its best to protect customers' personal information and handle complaints related to personal information, and has designated the relevant department and personal information manager as follows.

- Customer service department: CS team

- Phone number: 02-304-2293



You can report all complaints related to personal information protection that occur while using the company's services to the person in charge of personal information management or the department in charge. The company will provide prompt and sufficient answers to users' reports.


If you need to report or consult about other personal information infringement, please contact the organizations below.

- Personal Information Infringement Reporting Center

   ( 118 without area code)

- Information Protection Mark Certification Committee


- Supreme Prosecutor’s Office Internet Crime Investigation Center


- National Police Agency Cyber Terror Response Center


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